Privacy Policy

Last updated: 29 July 2026

Peninsula Mow Club (ABN 92 342 862 730) (“Peninsula Mow Club”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our garden and property maintenance services, you consent to the collection and use of your information as described in this policy.

1. Who We Are

Peninsula Mow Club is a locally owned and operated garden maintenance and property services business proudly serving the Mornington Peninsula, Frankston, Carrum Downs, Patterson Lakes, Carrum, Seaford and surrounding suburbs.

2. Personal Information We Collect

We only collect personal information that is reasonably necessary to provide our services and respond to enquiries. This may include:

• Your full name
• Email address
• Phone number
• Property address or service location
• Details of your enquiry or the services you have requested (submitted via our quote request or contact forms)
• Correspondence you send us, including messages via email, phone, Facebook or Instagram

We do not knowingly collect sensitive information (such as health information) and do not collect payment card details through our website.

3. How We Collect Information

We collect personal information directly from you when you:

• Submit a quote request or enquiry through our website contact form
• Call, email or message us directly
• Contact us via our Facebook or Instagram pages
• Engage us to provide lawn mowing, garden maintenance or property services

Our website also automatically collects limited technical information (such as browser type, device type, pages visited and approximate location based on IP address) through standard website analytics and security tools, as described in Section 6 below.

4. Why We Collect and Use Your Information

We use personal information to:

• Respond to quote requests and enquiries
• Provide, schedule and manage our garden and property maintenance services
• Communicate with you about bookings, appointments or service updates
• Send invoices and manage payment for services provided
• Improve our website and services
• Comply with our legal and regulatory obligations

We do not use your personal information for any purpose other than what it was collected for, unless required or authorised by law, or with your consent.

5. Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may disclose your information to:

• Trusted service providers who assist us in operating our business (for example, website hosting, email and form-handling providers)
• Our accounting or bookkeeping provider, where necessary for invoicing
• Government authorities or regulators, where required by law

Any third-party providers we use are only permitted to handle your information for the specific purpose we’ve engaged them for, and are expected to protect it in a manner consistent with this policy.

6. Cookies, Website Tools and AI-Assisted Content

Our website may use the following third-party tools, which may collect limited technical or usage data:

• Website analytics (such as Google Analytics), to help us understand how visitors use our site
• Google reCAPTCHA, to protect our contact and quote request forms from spam and automated abuse. Use of reCAPTCHA is subject to the Google Privacy Policy and Terms of Service
• Social media plugins, such as our embedded Instagram feed, which may be subject to the privacy policies of those third-party platforms

Some content and images on this website, including certain photography and written copy, may be created or assisted by artificial intelligence (AI) tools as part of our website design and content process. No personal information submitted by visitors through our forms is used to train AI systems.

You can control or disable cookies through your browser settings at any time; however, this may affect the functionality of our website.

7. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes using secure, reputable hosting and form-handling providers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes it was collected for, including any legal, accounting or reporting requirements, after which it is securely deleted or de-identified.

9. Access and Correction

You have the right to request access to the personal information we hold about you, and to request that we correct or update any inaccurate, out-of-date or incomplete information. To make a request, please contact us using the details below.

10. Complaints

If you have a concern about how we have handled your personal information, please contact us directly so we can investigate and resolve the matter. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch: